Privacy Policy
Last updated: 8 July 2026
This policy explains how F Wilding Ltd ("we", "us", "our") collects and uses your personal data when you use our website wilding-nationwide-flooring.lovable.app or otherwise contact us. We are the data controller for the personal data we process.
1. What data we collect
- Contact form: name, email, phone, company, service required and your message.
- Quote form: the above plus project type, resin system preference, area (m²), location/postcode, target start date, notes and any files you upload.
- Download requests: name, email, optional company and which resource you requested.
- Technical data: IP address, browser type and pages visited (via basic hosting logs).
2. Why we use it and the lawful basis
- Respond to enquiries and quote requests — legitimate interests / performance of a contract.
- Deliver requested downloads — performance of a contract.
- Follow-up communication about your enquiry — legitimate interests.
- Security and fraud prevention — legitimate interests.
We do not use your data for marketing to unrelated third parties, and we do not sell it.
3. Who we share it with
- Email delivery provider — to send you and us transactional emails.
- Hosting provider — to run the website and store form submissions.
- Our team — staff who need it to respond to your enquiry.
All processors act under written contracts and only process your data on our instructions.
4. How long we keep it
We keep enquiry and quote data for as long as needed to respond, complete any resulting work, and meet legal or accounting obligations — typically up to 7 years. You can ask us to delete it sooner (see section 6).
5. Cookies
This site uses only essential cookies necessary for the site to work (for example, remembering your cookie preference). We do not currently run analytics, advertising or third-party tracking cookies. If we add any in future, we will ask for your consent first.
6. Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Have inaccurate data corrected
- Have your data erased ("right to be forgotten")
- Restrict or object to certain processing
- Ask us to port your data to another provider
- Withdraw consent at any time (where consent is the basis)
To exercise any of these rights, email info@fwilding.co.uk. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).
7. Security
We use industry-standard security measures — encrypted connections (HTTPS), access controls, and reputable hosting/email providers — to protect your data.
8. Contact
F Wilding Ltd
Email: info@fwilding.co.uk
Phone: 03300947063
We may update this policy from time to time. See this page for the current version.